Frequently Asked Questions

Everything you need to know about LendFrame and mortgage broker automation.

Getting Started

How long does it take to set up?

Most brokers are up and running within 1–2 weeks. We start with a workflow audit, then build and deploy your first automation. No lengthy onboarding or training required.

Will this disrupt my current process?

Not at all. LendFrame is built around your existing workflow. We don't ask you to change how you work. We roll out one tool at a time so you can see results before adding more. See how it works.

What if I only want to automate one thing?

That's exactly how most brokers start. Pick the task that costs you the most time - usually referral responses or call recaps - and we'll build that first. Add more tools when you're ready.

Do I need any technical knowledge?

None. We handle the setup, the integration, and the maintenance. You just use the tools.

Products & Features

What does LendFrame automate?

Four core tools: Referral Email Identification + Auto-Booking, Call Recap + Doc Requests, Mortgage Scenario Builder, and DFS Package Automation. We also build custom automations based on your workflow.

How accurate is the automation?

Our automations deliver high accuracy with human-in-the-loop review available on every workflow. For critical workflows, you choose whether to review every output before it goes out. Some brokers review everything. Others let it run hands-free. That's your call.

Does LendFrame work with my CRM?

LendFrame is designed to work alongside your existing tools, including your CRM, email, and document systems. We integrate with your current workflow rather than replacing it.

Does LendFrame work with Velocity or Filogix?

We're designed to work alongside the tools Canadian brokerages use. During your workflow audit, we map out your tech stack and build automations that connect to your existing systems.

Can LendFrame handle multiple brokers on one team?

Yes. LendFrame scales with your team. Each broker can have their own automations tailored to their voice and workflow, managed under one brokerage account. Learn more about team automation.

Pricing

How is LendFrame priced?

Pricing has two components: a one-time build fee to design and deploy the automation, and a monthly fee to run, maintain, and improve it. Both depend on which tools you need and the size of your team. You can start with one workflow and add more over time. Book a strategy call for a custom quote.

How much does mortgage broker automation cost?

It depends on your needs and which tools you use. Use our ROI calculator to see how much time you're currently losing to manual tasks and what automation could recover.

Is there a free trial?

Yes. Every workflow runs free for the first two weeks. We build it, you use it, and if it's not delivering value we just turn it off - no charge, no hassle. Monthly billing only starts after you've seen it work.

Security & Compliance

Is my client data secure?

Yes. We only use AI models that guarantee zero data retention for training. Your client data is never shared or used for any purpose other than powering your automations. Read our full security approach.

Is LendFrame PIPEDA compliant?

Our data handling practices are aligned with Canadian privacy regulations, including PIPEDA. We minimize data exposure, use encryption at rest and in transit, and don't store client data beyond what's needed to complete the task.

Does AI train on my client data?

No. We exclusively use AI models that contractually guarantee zero data retention for training purposes. Your data goes in, the output comes back, and nothing is learned or stored by the model.

Results

How much time will I actually save?

It varies by brokerage, but teams typically recover several hours per week, depending on deal volume and which tools they use. Try our ROI calculator to get an estimate based on your deal volume and team size.

What if automation makes a mistake?

You control the review process. For any workflow, you can choose to review every output before it's sent, or let it run automatically. Critical workflows default to human-in-the-loop review.

What happens if I want to stop using LendFrame?

Your data is yours. If you stop working with us, we perform a clean data removal. No lock-in, no lingering data.

Still Have Questions?

Book a free strategy call and we'll answer everything in detail.

Book a Strategy Call